Términos del servicio

Terms of Service

Welcome to BW Printer.
These Terms of Service (“Terms”) govern your access to and use of our website, products, and services.

By accessing this website or purchasing products from us, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or purchase our products.

1. Company Information

BW Printer specializes in industrial advertising printing equipment, including but not limited to:

  • DTF printers
  • UV printers
  • UV DTF printers
  • Flag printers
  • Printing consumables
  • Spare parts and accessories

For customer support, please contact:

Email: simon@bwprinter.com

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old
  • You have the legal authority to enter into binding agreements
  • You are purchasing products for lawful commercial or personal purposes

3. Product Information

We strive to ensure all product descriptions, specifications, pricing, and images are accurate.

However:

  • Product specifications may change without prior notice
  • Colors and appearance may vary depending on display settings
  • Product images are for reference only
  • Certain accessories shown in promotional materials may be optional

We reserve the right to:

  • Modify product information
  • Correct pricing errors
  • Cancel orders caused by technical or pricing mistakes

4. Orders & Payment

All orders are subject to acceptance and availability.

We reserve the right to refuse or cancel orders for reasons including but not limited to:

  • Pricing errors
  • Suspected fraud
  • Payment issues
  • Export restrictions
  • Inventory shortages

Customers are responsible for providing accurate:

  • Shipping information
  • Contact details
  • Tax or import information if required

Failure to provide accurate information may result in shipping delays or additional charges.

5. International Shipping

We ship internationally to many countries.

Customers are responsible for:

  • Import duties
  • VAT/GST
  • Customs clearance
  • Local certification requirements
  • Compliance with local laws and regulations

Shipping times are estimates only and may be affected by:

  • Customs inspections
  • Weather
  • Port congestion
  • Logistics carrier delays
  • Government regulations

We are not liable for delays outside our reasonable control.

6. Installation & Technical Support

Customers are responsible for:

  • Proper installation
  • Correct electrical configuration
  • Daily maintenance
  • Operator training

We may provide:

  • Remote technical support
  • Video guidance
  • Software assistance
  • Maintenance recommendations

Technical support does not guarantee resolution of all issues caused by:

  • Improper operation
  • Environmental conditions
  • Voltage instability
  • Unauthorized modification
  • Third-party software conflicts

7. Warranty

Warranty coverage, if applicable, is limited to manufacturing defects under normal use conditions.

The following are NOT covered under warranty:

  • Consumables
  • Printheads damaged by improper use
  • Damage caused by incorrect maintenance
  • Electrical damage caused by unstable voltage
  • Damage caused during customer handling
  • Normal wear and tear

Customers may be required to provide:

  • Photos and videos
  • Serial numbers
  • Diagnostic information
  • Third-party inspection reports

before warranty claims are reviewed.

8. Returns & Refunds

All return and refund requests are governed by our Return & Refund Policy.

Due to the nature of industrial equipment:

  • Non-quality-related returns are not accepted
  • Unauthorized returns will be refused
  • Approved returns may be subject to deductions and inspection requirements

Please review our Return & Refund Policy before purchasing.

9. Intellectual Property

All website content, including:

  • Logos
  • Product images
  • Videos
  • Text
  • Documents
  • Graphics
  • Marketing materials

are owned by BW Printer or licensed to us.

Unauthorized copying, reproduction, distribution, or commercial use is prohibited.

10. Limitation of Liability

To the maximum extent permitted by law, BW Printer shall not be liable for:

  • Indirect losses
  • Lost profits
  • Business interruption
  • Production downtime
  • Data loss
  • Customs delays
  • Import restrictions
  • Third-party carrier damages

Our total liability shall not exceed the amount actually paid for the product involved in the claim.

11. Force Majeure

We shall not be responsible for delays or failures caused by events beyond our reasonable control, including:

  • Natural disasters
  • War
  • Government actions
  • Customs inspections
  • Port congestion
  • Strikes
  • Supply chain disruptions
  • Epidemics or pandemics

12. Governing Law

These Terms shall be governed and interpreted in accordance with applicable international commercial laws.

Any disputes arising from these Terms shall first be resolved through friendly negotiation between both parties.

13. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice.

Updated versions will be posted on this website with the revised effective date.

Continued use of the website after updates constitutes acceptance of the revised Terms.

14. Contact Information

For questions regarding these Terms of Service, please contact:

Email: simon@bwprinter.com