Legal notice

Return & Refund Policy

Thank you for shopping with BW Printer.
We specialize in professional advertising printing equipment, including but not limited to DTF printers, UV printers, UV DTF printers, flag printers, printing consumables, and related industrial equipment.

Please read our Return & Refund Policy carefully before placing an order.

1. General Policy

Due to the nature of industrial printing equipment, all products sold by our company are considered professional commercial equipment.

By completing your purchase, you acknowledge and agree to the following terms:

  • All sales are considered final after shipment.
  • Returns or refunds are NOT accepted for non-quality-related reasons, including but not limited to:
    • Change of mind
    • Business closure
    • Market conditions
    • Wrong purchase decision
    • Lack of operational experience
    • Customer dissatisfaction unrelated to product defects
    • Customs clearance delays
    • Local tax or import duties
    • Differences in color, printing effect, or production efficiency caused by operating environment or user operation

For custom-made equipment, customized voltage configurations, customized colors, or specially produced machines, returns and refunds are strictly not accepted.

2. Quality-Related Issues

If the customer believes the equipment has a manufacturing defect or serious quality problem, the customer must provide:

  • Clear photos and videos showing the issue
  • Equipment serial number
  • Detailed written description of the malfunction
  • Official inspection or testing report issued by an internationally recognized third-party inspection organization

Accepted inspection organizations may include internationally recognized agencies such as SGS, TÜV, Bureau Veritas, or equivalent local certified inspection institutions.

Without valid third-party inspection documentation, refund or return requests based on alleged quality issues will not be accepted.

3. Technical Support Before Return Approval

Before any return or refund request is reviewed, customers must cooperate with our technical support team for troubleshooting and remote diagnosis.

Our engineers may provide:

  • Video support
  • Remote software assistance
  • Operating guidance
  • Replacement part solutions

Many issues can be resolved through technical support and proper machine calibration.

4. Return Authorization

No product may be returned without prior written authorization from our company.

Unauthorized returns will be refused.

If a return is approved:

  • The customer is responsible for all return shipping costs.
  • The customer is responsible for export/import duties, customs fees, and related charges.
  • Equipment must be returned in original packaging and complete condition.
  • Damage caused during return transportation due to improper packaging will be the customer’s responsibility.

5. Refund Conditions

Approved refunds (if applicable) will only be processed after:

  • The returned equipment is received and inspected
  • The equipment is confirmed to contain verified manufacturing defects
  • The equipment has not been damaged by improper operation, maintenance, voltage instability, environmental conditions, or unauthorized modification

Refunds may be partially deducted for:

  • Shipping costs
  • Bank transaction fees
  • Customs expenses
  • Machine depreciation
  • Missing accessories or damaged parts

6. Consumables & Ink

Ink, printheads, films, powders, cleaning liquids, and other consumable products are non-refundable and non-returnable once shipped, except in cases of verified manufacturing defects.

7. Shipping Damage

If the package arrives visibly damaged:

  • Customers must notify us within 48 hours of delivery
  • Customers must provide photos of:
    • Outer packaging
    • Shipping label
    • Internal damage
    • Damaged product

Failure to report shipping damage within 48 hours may result in rejection of the claim.

8. Force Majeure

We are not responsible for delays, failures, or losses caused by:

  • Customs inspections
  • Port congestion
  • International logistics disruptions
  • Natural disasters
  • Government restrictions
  • Wars
  • Strikes
  • Pandemic-related delays

9. Contact Information

For all return, refund, or technical support requests, please contact:

Email: simon@bwprinter.com

We aim to respond to all inquiries within 1–3 business days.

You can directly paste this policy into your Shopify:
Settings → Policies → Return and Refund Policy. Shopify supports custom policy pages for merchants.




再给我拟一份法律声明


Legal Disclaimer

Last updated: May 17, 2026

This Legal Disclaimer governs the use of this website and the purchase of products from BW Printer (“Company,” “we,” “our,” or “us”).

By accessing this website or purchasing our products, you acknowledge that you have read, understood, and agreed to the following terms and conditions.

1. Professional Industrial Equipment

All products sold on this website, including but not limited to DTF printers, UV printers, UV DTF printers, flag printers, printing consumables, printheads, inks, and related accessories, are intended for professional commercial and industrial use only.

Customers are responsible for:

  • Ensuring the products are suitable for their intended application
  • Proper installation and operation
  • Compliance with local electrical, safety, environmental, and import regulations
  • Using qualified technicians or trained operators when necessary

Improper operation, maintenance, environmental conditions, voltage instability, or unauthorized modification may result in equipment malfunction, reduced lifespan, or safety risks.

2. No Guaranteed Profit or Business Outcome

Any information provided on this website, social media platforms, advertisements, videos, brochures, or communications regarding:

  • Printing speed
  • Production efficiency
  • Ink consumption
  • Profit margins
  • Business opportunities
  • Market demand
  • Return on investment

is for reference purposes only.

Actual business results may vary depending on:

  • Operator experience
  • Market conditions
  • Local competition
  • Material quality
  • Environmental conditions
  • Maintenance standards
  • Customer management capability

We do not guarantee any specific profit, sales volume, or commercial success.

3. Product Images & Technical Information

All product images, videos, renderings, specifications, and descriptions are for illustrative and informational purposes only.

Due to continuous product upgrades and manufacturing improvements:

  • Actual machine appearance may vary slightly
  • Colors may differ due to screen settings
  • Specifications may change without prior notice

We reserve the right to modify product specifications, software, accessories, packaging, and configurations at any time without liability.

4. Third-Party Software & Accessories

Some equipment may involve third-party software, RIP systems, printheads, electronic components, or accessories supplied by external manufacturers.

We are not responsible for:

  • Third-party software compatibility issues
  • System conflicts
  • Driver updates
  • External software licensing disputes
  • Third-party component failures outside our direct control

Customers are responsible for ensuring compatibility with their local operating systems and production environment.

5. Limitation of Liability

To the maximum extent permitted by applicable law, BW Printer shall not be liable for:

  • Indirect damages
  • Consequential losses
  • Loss of business
  • Loss of profits
  • Production downtime
  • Delayed shipments
  • Customs clearance issues
  • Import taxes or duties
  • Data loss
  • Damage caused by improper operation or unauthorized repair

Our total liability shall not exceed the actual amount paid by the customer for the purchased product.

6. International Shipping & Customs

Customers are solely responsible for:

  • Import licenses
  • Customs clearance
  • Local taxes and duties
  • Compliance with local regulations
  • Local certification requirements

We are not responsible for delays, confiscations, inspections, or additional costs caused by customs authorities or government agencies.

7. Intellectual Property

All website content, including:

  • Logos
  • Product photos
  • Videos
  • Text
  • Graphics
  • Marketing materials
  • Technical documents

are the intellectual property of BW Printer or their respective owners and may not be copied, reproduced, distributed, or used without prior written permission.

8. External Links

This website may contain links to third-party websites or external platforms.

We are not responsible for:

  • The content of third-party websites
  • External privacy policies
  • Third-party business practices
  • External product claims

Accessing third-party websites is at the user’s own risk.

9. Website Availability

We do not guarantee that:

  • The website will always be available
  • The website will be error-free
  • The website will be free from viruses or interruptions

We reserve the right to suspend, modify, or discontinue any part of the website without prior notice.

10. Governing Law

This Disclaimer shall be governed and interpreted in accordance with applicable international commercial laws and relevant jurisdictional regulations.

Any disputes arising from the use of this website or purchase of products shall first be resolved through friendly negotiation.

11. Contact Information

If you have any questions regarding this Legal Disclaimer, please contact:

Email: simon@bwprinter.com